Communities across the United States depend on safe and efficient wastewater and water utility management every day. Today’s technology, including Geographic Information Systems (GIS) and the Internet of Things (IoT), provide essential water utility management software to help utility and plant operators do their job effectively.
Successful utility asset management also demands an understanding of many different realms. These include maintaining infrastructure and delivery systems, managing labor and equipment, reporting and billing, and interacting with customers.
Furthermore, more than 80 percent of a water utility’s data and assets are location-based. Water utility managers and operators need to track infrastructure, staff, and equipment. They need to know the location of pipes, pumps, valves, motors, and other facilities. It also essential to monitor customer locations and their water usage and patterns. Knowing what facilities need maintenance is critical to successful asset management, and a utility needs to know where its field crews and equipment are to be able to efficiently deploy work orders.
Cloud-based GIS data and IoT applications have transformed the way managers oversee water utility systems.
In the past, frequent physical inspections were needed to monitor systems for problems or wait until issues such as main water bursts to occur and then take necessary actions. Field staff submitted work orders by paper, delaying critical repairs. Billing and reporting were conducted by hand. And customers received notices days to weeks later about service disruptions from water main breaks, construction, and maintenance.
Today, water utility management software incorporates the latest technology, such as GIS, IoT, artificial intelligence (AI), and Business Intelligence (BI). This technology enables real-time monitoring, processing, and management of many aspects of water utility and wastewater plant operations.
Cloud-based GIS data and IoT applications have transformed the way managers oversee water utility systems.
Water utility and wastewater operators must learn these new technologies and software programs to enhance operations.
By doing so, managers can reduce costs, prevent disruptive system failure, provide safe and secure water service, communicate with customers, and save and conserve water.
Download our guide to learn more about insights into the latest technologies and the newest water utility management software systems to help water and wastewater plant and utility managers better maintain operations.
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